Shift Management

Launching a Shift Management Product.

Sparking Interest

• Job Posting Views: Track the number of views on job postings for open shifts.

• Application Rate: Monitor the number of applications received per job posting.

• User Training Participation: Increase participation in training sessions on self-service tools.

• Login Frequency: Boost the frequency of logins to the self-service portal.

• Notification Open Rate: Ensure a high percentage of notifications are opened by employees.

• Initial Response Time: Reduce the average time taken for employees to respond to notifications.

• Reminder Engagement: Increase the number of employees engaging with availability update reminders.

• Proactive Updates: Encourage employees to update their availability without prompts.

Welcoming New Users

• Initial Schedule Approval Rate: Improve the percentage of initial schedules approved by managers without changes.

• Training Completion: Boost the number of employees completing scheduling training.

• Onboarding Session Attendance: Increase attendance rates for onboarding sessions.

• Onboarding Task Completion: Ensure onboarding tasks are completed on time.

• Swap Request Submissions: Track the number of shift swap requests submitted.

• Swap Request Approvals: Improve the percentage of shift swap requests approved.

• System Uptime: Maintain a high percentage of operational time for the notification system.

• Notification Queue Length: Reduce the number of pending notifications in the system

Usage and Engagement

• Engagement Survey Participation: Increase participation rates in engagement surveys.

• Feedback Submission Rate: Boost the number of feedback submissions received.

• Feature Usage Rate: Increase the frequency of usage of different self-service features.

• Self-Service Training Attendance: Improve attendance rates for self-service training sessions.

• Attendance Reminders Sent: Increase the number of attendance reminders sent before shifts.

• Early Clock-In Rate: Ensure a high percentage of employees clock in early.

• Training Registration Rate: Boost the number of employees registered for upcoming training sessions.

• Certification Renewal Reminders Sent: Increase the number of reminders sent for certification renewals.

Conversion to Paying Customers

• Algorithm Accuracy: Ensure a high accuracy rate of initial shift optimization algorithms.

• Optimization Suggestions: Increase the number of shift optimization suggestions implemented.

• Pre-Payroll Audit Findings: Track the number of discrepancies found during pre-payroll audits.

• Payroll System Tests: Increase the number of successful tests of the payroll system.

• Pre-Shift Compliance Checks: Conduct frequent compliance checks before shifts.

• Policy Update Implementation: Regularly update policies to reflect compliance requirements.

• Data Entry Accuracy: Maintain a high accuracy rate of initial data entries.

• Report Template Usage: Boost the frequency of using standardized report templates.

Keeping Users Happy

• Advance Leave Requests: Track the number of leave requests submitted in advance.

• Absenteeism Alerts: Increase the number of alerts triggered for potential absenteeism.

• New Hire Satisfaction: Monitor the satisfaction rate of new hires within the first 90 days.

• Career Development Participation: Boost participation rates in career development programs.

• Pre-Schedule Consultations: Increase the number of consultations held with employees before finalizing schedules.

• Change Request Lead Time: Reduce the average lead time for submitting shift change requests.

• Overtime Forecast Accuracy: Ensure a high accuracy of forecasts for upcoming overtime needs.

• Overtime Approval Lead Time: Reduce the time taken to approve or deny overtime requests.

Growing Existing Customers

• Applicant Pool Growth: Monitor the growth rate of the applicant pool for shifts.

• Employee Availability Increase: Track the increase in employee availability for additional shifts.

• Cost Reduction Initiatives: Implement and track the number of initiatives to reduce labor costs.

• Pre-Shift Cost Analysis: Increase the frequency of conducting pre-shift cost analyses.

• Data Quality Checks: Conduct frequent and accurate data quality checks.

• Model Update Frequency: Regularly update predictive scheduling models.

• Actionable Insights Identified: Track the number of actionable insights identified from reports.

• Implementation Rate: Increase the percentage of identified insights implemented.

Turning Customers into Advocates

• Internal Communication Campaigns: Launch and track the number of internal communication campaigns.

• Employee Feedback Sessions: Increase the number of feedback sessions held with employees.

• Recognition Program Participation: Boost participation rates in employee recognition programs.

• Work-Life Balance Initiatives: Implement and track the number of work-life balance initiatives.

• Proactive Renewal Reminders: Increase the number of proactive reminders sent for certification renewals.

• Certification Support Offered: Ensure the availability of support resources for certification renewals.

• Emergency Drill Participation: Increase participation rates in emergency drills.

• Emergency Preparedness Training: Track the number of employees trained in emergency preparedness.